Refund policy

Timeframe: Customers can modify or cancel their order within 4 hours of placement or before the order has been dispatched.
Method: Cancellations can typically be requested via account portals or customer support channels before shipping confirmation.

Audiora operates on a strict timeline-based policy for reporting issues upon delivery:

Physical Damage / Wrong Product (Within 24 Hours):
- If a customer receives a broken item, wrong product, missing accessories, or damaged packaging, they must report it within 24 hours of delivery.
- Customers are advised not to use or install the product and to keep the original packaging intact.
Software or Functional Issues (Within 7 Days):
- For technical or software-related glitches (e.g., connectivity faults, display issues), complaints must be lodged within 7 days of delivery.
- Eligible for a replacement after initial troubleshooting and video verification.
Post-7 Days (Repair Only):
- Any issues reported after 7 days fall under the long-term warranty guidelines and are processed for repair rather than direct replacement.

Evidence Required: Customers must fill out an online complaint form and provide clear video proof/photos showing the issue or close-up visuals to help engineers assess the problem.
Inspection: Returned items are evaluated by product engineers upon arrival to verify authenticity and fault conditions.
Processing Time:
- Replacements usually take 7–10 working days.
- Repairs take roughly 15–20 working days (parts and labor handled under warranty).

Coverage: Typically includes a 1-year brand warranty covering manufacturing defects, parts, and labor.
Exclusions / Void Conditions: The warranty is typically voided if the product experiences damage due to:
- Customer abuse, drops, or physical shocks.
- Water logging or exposure past resistance limits.
- Using unauthorized or fast chargers (non-specified voltage/current).
- Unauthorized repairs or modifications.
- Normal wear and tear, cosmetic scratches, or color dullness.