Shipping policy

At Audiora, we strive to get your consumer tech and audio gear to your doorstep swiftly and securely. Below is everything you need to know about our shipping procedures, timelines, and costs.

1. Order Processing & Handling Time

  • Processing Window: Orders are processed within 24 to 48 hours (Monday through Saturday). Orders placed on Sundays or public holidays will be processed on the next business day.

  • Confirmation: Once your order is successfully placed, you will receive an order confirmation email. Once dispatched, a tracking ID will be emailed/SMS-sent to you so you can monitor your package live.

2. Shipping Rates & Delivery Timelines

We partner with reliable, tier-one local courier services to ensure safe transit.

  • Shipping Fees: We offer Free Delivery on all prepaid and Cash on Delivery (COD) orders across major regions. There are zero hidden costs.

  • Delivery Estimates:

    • Major Cities: 3 to 5 business days.

    • Other Regions / Remote Areas: 5 to 8 business days.

  • Note: Delivery times may occasionally stretch slightly during peak sales seasons, severe weather conditions, or unforeseen logistical delays.

3. Order Modifications & Cancellations

  • You can request an order modification or cancellation within 4 hours of placement or strictly before the item has been dispatched.

  • Once a tracking number is generated and the product leaves our warehouse, it cannot be canceled.

4. Receiving Your Shipment (Important Check)

To protect against transit fraud or delivery disputes, please adhere to these guidelines upon delivery:

  • Inspect the Package: Always accept parcels in Audiora-branded packaging (official courier flyers and boxes).

  • Reject Tampered Parcels: Do not accept or sign for the package if the seal is broken, box is heavily crushed, or package appears pre-opened. Report it to our support immediately.

  • Invoice Check: Every box includes an official order invoice. If it is missing, reach out to customer care.

5. Damaged, Defective, or Wrong Items Received

If you receive a package that is physically damaged, missing items, or contains the wrong product variant:

  • You must register a formal complaint with clear photo/video evidence within 24 hours of delivery.

  • Do not use or configure the item if it arrives physically broken. Contact our support line immediately to initiate a swift replacement workflow.

6. Customer Unresponsiveness & Failed Deliveries

  • If our courier partner attempts delivery and the customer is unreachable, the shipment will be held at the local courier hub.

  • If a returned/unclaimed package is sent back to our facility due to continuous customer unresponsiveness, Audiora will hold the product for a maximum of 2 months. If unclaimed after this period, the company reserves the right to process or clear the inventory.